Frequently Asked Questions
About the buying process:
Shipping costs depend on the amount of fabric you buy and the delivery address. They are calculated automatically and shown at checkout, before payment.
Texland ships your fabrics throughout Portugal (including the islands) and across Europe, in 5–8 business days.
Our shipping policy sets out the costs for each fabric purchase in detail.
At Texland we want your shopping experience to be as quick and personalised as possible. You can pay by:
- Card
- PayPal
- Apple Pay
- Bank transfer
When you buy fabric from Texland, we always send you a confirmation email once payment is made. If you haven’t received it, please check your spam folder. If you still can’t find a confirmation email, please contact us.
The confirmation email includes your order number and the links you can use to track your order. For any other questions, contact us or message us on WhatsApp.
The more fabric you buy from Texland, the lower the price per metre. If the website doesn’t update the discount for the quantity you want, as shown in the table, please contact our team. Click here to report the problem or contact Texland straight away on WhatsApp.
About our products:
Yes, Texland sends samples of all its fabrics!
We know how important it is to see the colours and feel the texture of the fabrics you need. At Texland we want your projects to succeed, so we send fabric samples as 4 x 8 cm swatches, or other sizes depending on the item. Samples are free; you only pay for shipping. Samples cannot be returned and are always sent to the address provided.
To request samples, create an account and select “Request sample” on the products you’re interested in. You can request up to 5 samples. Submit your request and fill in the details requested. Contact us for more information or any other questions.
An item can only be returned or exchanged before it has been paid for: because fabrics are cut to the specifications and measurements requested by the customer, items cannot be exchanged or returned once payment has been confirmed. Before returning a product, please contact us by email at mail@texland.pt, by post or by phone.
An order can only be cancelled before payment, as the fabric is only cut to the requested measurements after payment. Once payment has been made, the customer is no longer entitled to cancel the order or withdraw from the contract, in accordance with Article 16(c) of Directive 2011/83/EU on consumer rights: “the supply of goods made to the consumer’s specifications or clearly personalised”. The customer must notify us in writing of their intention to cancel the order and terminate the contract, on any durable medium, preferably by email: mail@texland.pt.
Click here to learn more about Texland’s refund and returns policy.
At Texland, the price of each fabric depends on the quantity you order. See the tiered prices on the product page. If you want to order a large quantity of an item, click “Large quantities” and submit your request. If in doubt, please contact us.
Didn’t find the answer to your question?
If you still have questions, contact Texland using the form or via WhatsApp. Our customer service team is ready to help.
